Why did my code from Plugin Boutique fail?

The code from Plugin Boutique can be used to redeem a license via our website. We do not have access to sales records from Plugin Boutique to verify purchases and check licensing so it is best to contact their support channels. See https://help.pluginboutique.com/hc/en-us

If you entered the code successfully, but haven't received an email, please contact our support.