Why does my computer fail to identify that Pamela’s PRO Workout is connected?

Please check:

• The module is not connected and powered via its Eurorack power cable. Only the USB cable should be connected.
• Your USB cable must support data and shouldn't be a ‘charge only’ cable. Try a different cable if you’re not sure. Also try flipping the cable 180 degrees and reconnecting (both ends).
• The module is the only USB device directly connected to the computer (try without a hub if you are using one).

Failing all the above please try on a different computer.

Finally failing that, please contact help@busycircuits.com with details on the above as to what you have tried.